Making the Difference


Home Based Customer Experience Representative

Job Details


Homeworking Cardington

Contract Type


Working Pattern

Full Time


£9.60/hr - £10.11/hr + Bonus + Benefits

Closing Date

30/09/2021 11:00

Being the Difference....

The Customer Experience Centre at Autoglass® is the starting point of every customer journey. Our friendly and detail-focused representatives are carefully trained in-house to get it right first time for every customer and to ensure that every journey with Autoglass® runs smoothly from start to finish. We listen carefully to capture the fine detail, creating for each customer their own personalised experience  – whether our work for you takes place in one of our Centres, at your home or your place of work – and no matter what vehicle you drive.

As a Homeworking Customer Experience Representative, you will be joining the Customer Experience Centre from your own home. You will be patched in to the network, so you will take calls in exactly the same way as you would if you were based in our office.

So what are we looking for?

Successful candidates will need to be located within 35 miles of the Bedfordshire office. 

Attention to detail and superior customer service is key to this role whether dealing with customers via phone or email. You will be trained to use our bespoke booking system allocated work to our 1000+ strong team of technicians across the UK giving as much detail as possible so the right glass can be allocated to the team, As the team works Monday to Sunday we have a number of shift patterns we can offer from days to evenings and weekends.  During a typical 6 week rota you will have 2 full weekends off and you will always have your rota in advance to allow you to plan your off time.

What will a day with us look like?

Based at your home, your shift will start as you work through a list of both incoming and scheduled calls to our customers to offer them the most suitable appointment to suit their needs. You will be part of a network of home based representatives who work from home with planned shifts so we can always ensure our customers can reach someone. It's a busy role so you'll need to be organised and there's always a incentive or friendly competition to get you motivated!

You will have 4 full weeks of training with our dedicated training team at our Bedfordshire  location to make sure that you can deal with any possible situation that arises and ongoing support.

We will provide you with the equipment you need including desk chair, headset and computer.

You will need to have a dedicated quiet space to work and access to a good internet connection that has the right bandwidth to take calls, so our customers can hear your clearly which will need to be hard wired in to your router.  

Benefits include:

  • Starting rate £9.60 per hour, then after 6 months following performance and attendance the rate will increase to £10.11 per hour
  • Eligible for monthly bonus scheme following 6 months within the role.
  • Up to 15% pension contributions – based on employee contribution of 5% 
  • Life assurance policy 
  • 28 days annual leave (including bank holidays) 

How do you apply?

Follow the link below and apply using your CV or our easy online application. We will be in contact to offer you an interview ASAP.



Your place in our world

Customer Experience Team Manager
Home Based Customer Experience Representative