Careers

Making the Difference

Together

Customer Service Advisor –Customer Service Advisor – Home Based

Job Details

Location

Homeworking Cardington

Contract Type

Permanent

Working Pattern

Full Time

Salary

Salary: £9.60/hr - £10.11/hr + Bonus + Benefits

Closing Date

30/09/2021 11:00

Being the Difference....

Do you have a genuine passion for Customer Service and a desire to help others? Would you like to work in a thriving organisation which truly puts its people and customers first?

Are you up for the challenge of working for a UK Superbrand, delivering great service to customers; whilst developing your skills?

We’re hiring people who are dependable to their core, who have the determination to show up, work hard and be rewarded for doing so.  Autoglass® make a difference each day, getting over 1million motorists back on the road per year

If this is of interest; then we want to hear from you! 

The Customer Experience Centre at Autoglass® is a key function within our Customer Journey. Our friendly and people-focused team are carefully selected, nurtured and trained to ensure that customers interacting with Autoglass® receive a world-class customer experience and a personalised service that’s right for them.

As part of an energetic, service-driven team you’ll be based at home, but you’ll have regular opportunities for positive interaction with your wider team.

So; what are we looking for?

Attention to detail and a passion for delivering service excellence is key to this role; whether dealing with customers via phone or email.

You’ll be fully trained on how to use our bespoke booking system to allocate work to our 1000+ strong team of technicians right across the UK.

Your training will be office-based and will be delivered over 4 weeks by our dedicated Training team, so it’s best that you live within a commutable distance to our office in Bedford.  We’ll make sure you have the knowledge, confidence; and on-going support that you need, empowering you to deal with any situation.

As the team works Monday to Sunday; we have a number of shift patterns we can offer from days to evenings and weekends. During a typical 6-week rota you’ll get 2 full weekends off. We’ll always give you your rota in advance so you can plan your time off effectively and make the most of your work-life balance.

We’ll provide all the equipment, training and support that’s needed to give your career with Autoglass® a great start!  It's a busy role, so you'll need to be organised and have a dedicated space to work from, with a secure, wired internet connection.

What will a day with us look like?

Based at home, you’ll be part of a large team of advisors; and you’ll help customers with online bookings, telephone calls and email enquiries.

Although you’ll work remotely, you’ll always be connected to your manager and your colleagues through technology. We’ll also check in with you throughout the week with meetings, huddles, one-to-ones and informal chats, to support your wellbeing and make sure you’re up to date with all the information you need.

You’ll be rewarded with a competitive salary, bonus opportunities - and there's always an incentive or a fun competition to keep you motivated!

Benefits include:

  • Starting rate £9.60 per hour, then after 6 months following performance and attendance the rate will increase to £10.11 per hour
  • Eligible for monthly bonus scheme following 6 months within the role.
  • Up to 15% pension contributions - based on employee contribution of 5%
  • Life assurance policy
  • 28 days annual leave (including bank holidays)
  • Regular individual and team based incentives
  • Access to our Employee Assistance Programme for wellbeing and health support.

How do you apply?

Follow the link below and apply using your CV or our easy online application. We will be in contact to offer you an interview ASAP

Hierarchy

Hierarchy

Your place in our world

Customer Experience Team Manager
Customer Service Advisor –Customer Service Advisor – Home Based