Careers

Making the Difference

Together

Customer Experience Representative

Cardington

Job Details

Location

Cardington - Customer Experience Centre

Contract Type

Permanent

Working Pattern

Full Time

Salary

salary + bonus + pension + benefits

Closing Date

29/02/2020 17:00

Being the Difference....

The Customer Experience Centre at Autoglass® is the starting point of every customer journey. Our friendly and detail-focused representatives are carefully trained in-house to get it right first time for every customer and to ensure that every journey with Autoglass® runs smoothly from start to finish. We listen carefully to capture the fine detail, creating for each customer their own personalised experience  – whether our work for you takes place in one of our Centres, at your home or your place of work – and no matter what vehicle you drive.

So what are we looking for?

Attention to detail and superior customer service is key to this role whether dealing with customers via phone or email. You will be trained to use our bespoke booking system allocated work to our 1000+ strong team of technicians across the UK giving as much detail as possible so the right glass can be allocated to the team, As the team works Monday to Sunday we have a number of shift patterns we can offer from days to evenings and weekends and even home working. During a typical 6 week rota you will have 2 full weekends off and you will always have your rota in advance to allow you to plan your off time.

What will a day with us look like?

Based in Priory Park, your shift will start with a team update and you will work through a list of both incoming and sheduled calls to our customers to offer them the most suitable appointment to suit their needs. You will be working within a small team within the customer experience centre with planned breaks so we can always ensure our customers can reach someone. It's a busy environment with a fun and friendly team and there's always a incentive or friendly competition to get you motivated!

You will have 4 full weeks of training with our dedicated training team to make sure that you can deal with any possible situation that arises and ongoing support after. After 3 months your hourly rate goes up to £9.18 and then after 6 months £9.67ph.

Our Cardington location is based in Priory Business Park next to the lake with plenty of free parking and also benefits from an onsite canteen with healthy food and snack choices!

Benefits include:

  • Generous bonus scheme related to both personal and team performance  

  • Up to 15% pension contributions – based on employee contribution of 5% 

  • Life assurance policy 

  • 28 days annual leave (including bank holidays) 

  • Discounted shopping vouchers  

  • Discounted gym membership 

How do you apply?

Follow the link below and apply using your CV or our easy online application. We will be in contact to offer you an interview ASAP

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Hierarchy

Hierarchy

Your place in our world

Customer Experience Centre Team Manager
Customer Experience Representative