Making the Difference


Supply Chain Hub Team Leader


Job Details


Coalville - Operations Laddaw

Contract Type


Working Pattern

Full Time


salary + bonus + pension + benefits

Closing Date

28/02/2020 12:00

Supply Chain Hub Team Leader

Being the Difference....

Role Purpose

To supervise and manage the Supply Chain Hub, to support internal and external customers, delivering a world class service and maximising sales and profitability. In addition, the role is accountable for leading people and reporting team performance, ensuring targets are on track and co-ordination of daily activities and queries are dealt with effectively.

Key Accountabilities and Responsibilities


  • To supervise and support the effective management of the Supply Chain Hub team ensuring customer service and specific KPI’s are met or exceeded
  • To build and maintain strong relationships with key stakeholders across Belron UK Ltd
  • To lead by example, supervising employees fairly and consistently
  • To lead recruitment and training of the Hub team
  • To recognise success and effectively address or highlight poor performance where required
  • To understand management information reports
  • To support the planning and organising resources to maintain an effective team and ensure service levels are achieved
  • To be an advocate for change within the entire Supply Chain / Business
  • To carry out ad hoc activities to support your Senior Sales Manager including travel to the wider business network if required
  • To deputise for the Senior Sales Manager within the Hub environment when required
  • Help resolve queries relating to stock availability, service and cost for both internal customers and the wholesale market
  • Hold monthly 1-2-1's and 6 monthly reviews, return to work interviews, holidays and absences
  • Supervisor daily people issues so the necessary resource and cover is available
  • Liaise with Operations, Warehouse, Concierge. DST and Customer Service teams to resolve issues
  • Plan, organise and prioritise workload using multiple applications and customer systems to ensure internal and external customers are served
  • Create Rotas to ensure the Supply Chain Hub is covered for all types of period

Key Experience, Knowledge and Skills 

  • Ability to lead and engage people
  • Knowledge of Oracle, Remedy and M Power
  • Highly flexible and adaptive
  • Positive mindset
  • Great communication and customer service skills
  • Planning and organisational skills
  • Knowledge of vehicle glass repair and replacement industry (desirable)
  • Knowledge of Microsoft Office
  • Full UK driving licence essential

Benefits include:

  • Generous bonus scheme linked to business performance  

  • Up to 15% pension contributions – based on employee contribution of 5%

  • 28 days annual leave (including bank holidays) 

  • Discounted shopping vouchers  

  • Discounted gym membership 

How do you apply?

Follow the link below and apply using your CV or our easy online application. We will be in contact to offer you an interview ASAP



Your place in our world

Senior Sales Manager
Supply Chain Hub Team Leader
Supply Chain Hub Team Member